Your account settings live behind the avatar menu in the top-right corner of the app.

Click your avatar (top-right) to open the menu:

The dropdown shows:

Your name, email, and stats (renders / views / projects)
Billing — opens the in-app billing page (plan, credit balance, buy extra credits, auto-recharge, manage payment methods)
Language — switch between English, Spanish, Portuguese, and Italian
Chat with human — open the in-app support chat
Docs — opens this documentation in a new tab
Sign out

The credit counter

Your current usage is always visible next to your avatar, even without opening the menu:

Credit counter with render and video totals

Two numbers are displayed:

📷 Renders remaining (still image credits)
🎥 Video seconds remaining (only relevant if you have video on your plan)

Profile

Profile management (name, email, password, social logins) is handled through our auth provider. Open it from the avatar menu and changes save automatically.

Self-service email changes are not available for existing accounts — changing the email of an account requires identity verification. Reach out via Chat with human and support will update it after verifying you're the account owner.

Language

Render a House supports four languages for the app interface:

English (en)
Spanish (es)
Portuguese (pt)
Italian (it)

Change your language from the avatar menu → Language. The UI reloads in the new language immediately.

Docs are (for now) English-only, with translations planned. See the FAQ for language details.

Billing

From the avatar menu → Billing opens an in-app billing page (/settings/billing) where you can:

See your current plan with price and renewal date
See your credit balance broken down into monthly credits and purchased credits, plus the next monthly reset
Buy more credits at $0.20 each (presets $10 / $20, custom from $5)
Enable or manage automatic recharge (auto top-up)
Change plan (Monthly ↔ Annual)
Cancel subscription (you keep access until the end of the current period)
Open the Stripe portal to manage payment methods and download invoices

Viewing your plan and usage

The billing page shows:

Your current plan (Free / Basic / Pro / Studio), price, and next renewal date
Monthly credits remaining out of your plan allowance
Purchased credits from any extra top-ups (Pro / Studio only)
Total available credits across both
Date of the next monthly reset
Basic only: today's remaining Daily credits out of 20 and the time of the next daily reset

Buying extra credits and auto-recharge

Pro and Studio subscribers can top up extra credits at any time and (optionally) turn on automatic recharge. Basic does not support extra top-ups or auto-recharge — to get more credits, upgrade to Pro or Studio. See Plans and Pricing → Buying extra credits for the full details.

Cancelling

You can cancel any time from Billing → Cancel subscription. You keep paid access until the end of the current billing period, then drop to Free automatically. Cancelling does not automatically refund the current period.

Payment methods and invoices

Manage payment methods and download invoices from Billing → Manage payment methods and invoices (this opens the Stripe customer portal).

Credit and debit cards (Stripe processes payments)
You cannot remove a card while a subscription is active — cancel first, then remove the card
Argentinian debit cards work if enabled for international USD transactions
Bank will do currency conversion, adding local taxes where applicable

If the billing page or portal doesn't load, try incognito mode or a different browser. If it still doesn't open, reach out to support.

Credits and usage

See Plans and Pricing for the full credit model. In short:

Render and edit actions consume credits
Video consumes credits per second of generated video
Enhance (Improve quality) consumes one credit
Failed renders don't charge credits

When you're out of credits, the Render button stops working until your quota refreshes (daily on Free, monthly on Pro), you upgrade, or — on Pro — you buy extra credits from the "out of credits" dialog or Billing.

Notifications

Render a House sends email notifications for:

Billing receipts and invoices (automatically, on every charge)
Subscription changes (upgrade, cancellation, renewal)
Occasional product updates

Invoices come from Render a House LLC via Stripe.

Signing out

Click your avatar → Sign out. You'll return to the landing page. Your projects, folders, renders, and history are preserved — log back in to access them.

Deleting projects

To delete a project, open the project-name dropdown at the top-left of the editor → Delete project. Deletion is permanent — there's no recycle bin. See Projects and Views.

Deleting your account

To permanently delete your account and all associated data, contact support via the Chat with human button. The team will verify your identity and remove the account plus all your projects.

You can't delete an account that has an unpaid invoice — cancel and settle any outstanding charge first.

Moving projects between accounts

If you created projects on one email and want to move them to a different account, contact support. You'll need to provide both emails. Render a House does not allow sharing a single account across multiple users — the recommended path for teams is a single shared studio account.

Teams and enterprise

For studios and larger teams interested in a dedicated Enterprise plan (seats, shared billing, priority support), get in touch — we'll tailor a plan to your team's needs.

Getting help

Chat with human — open the avatar menu (top-right) → Chat with human. Fastest path for anything that needs action on your account
Email support directly:
- sebastian@renderahouse.com
- franco@renderahouse.com
Docs — you're here
YouTube tutorials — youtube.com/@renderahouse

Response times are usually within a few hours on weekdays. Weekend responses may take longer.

Account and Settings

Opening your account menu